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GearHead SMB offers desktop management,
network management, and security
management services which are built
specifically for SMBs. A full complement of
installation, operations, maintenance,
and support services are available
to further facilitate
the technical needs of SMB.
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Scope of support - Client PC
NETGEAR GearHead Remote Support offers an array of services to meet the needs of small businesses.
The complete bundle of services has been packaged considering the usefulness to small businesses.
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| Single Incident Contract |
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Network Management |
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Basic Router |
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Access Points |
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Access Control |
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Speciality Products (NAS, Media Extenders, USB Devices, etc.) |
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Issues related to sub netted networks |
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Routing related issues (Static, RIP V1,2) |
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Switch related issues |
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Initial Wireless |
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Wired and Wireless Adapter |
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Wired and Wireless Connectivity Issues |
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Securing Wireless Network |
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Troubleshooting Management, Monitoring,
and Diagnostics of All Networking Devices |
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Firewall related Issues
File and Printer Sharing
Router firmware upgrades
Internet connectivity Issues |
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Desktop Management |
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OS Installation
OS upgrade
MS Office Installation
Configuring and Troubleshooting OE, Outlook, Windows Mail, Lotus Notes, MAC Mail. |
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Partitioning and Formatting Drives
FixMBR, Check Disk, Fix Boot thro Recovery Console
Create and manage user profiles in a system.
Printer and USB devices configuration on Windows and MAC
NIC Card Installation
Printer Installation |
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Disk Cleanup
Browser Optimization
Increasing Virtual Memory
Disk Defrag |
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Windows updates
Driver updates
Application Update
Email account setup
Internet connectivity
Adding to Domain |
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Overall
customer
satisfaction
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