Pay Per Incident Services

Only $49.99 Per Incident *

Windows 10 Upgrade and Migration Support**

  • Help determined customer’s computer meets Windows 10 minimum system requirements
  • Recommend best Windows 10 edition for the customer
  • Set up parallel installation/dual boot with another operating system (by request only)
  • Backup system settings and data files
  • Backup and Restore using System Restore
  • Clean installation or upgrade to Windows 10 from previous version(previous version should be either Windows 7, Windows 8 or Windows 8.1)
  • Roll back OS to previous version
  • Migrate user profiles, application programs and settings
  • Install updates and Windows 10 drivers
  • Personalize and settings of the PC
  • Check installed application software compatibility to Windows 10
  • Check customer’s PC and peripheral device manufacturers for availability of Windows 10 compatible drivers


Operating System upgrade and migration often require professional assistance to ensure smooth transfer of applications software, device drivers and data. The GearHead experts are ready to assist you in upgrading your desktop or laptop to Windows 10 and migrating your files and settings to the newly installed Operating System.



PC Clean up and optimization

  • Install latest updates and patches for the operating system
  • Enhance security by configuring Windows Firewall for auto updates
  • Installation and update of Security Programs
  • Cleanup hard drive: delete temporary Internet and unnecessary files
  • Defrag hard drive and registry
  • Improve performance by disabling unwanted services & client programs
  • Evaluate CPU & RAM usage
  • Make recommendation on fast, secure and safe web surfing
  • Troubleshoot Software errors


Even the fastest computers eventually slowed down over time. Unnecessary files, adware and never-used programs consume valuable PC resources. Regain your peak PC performance after the GearHead expert deletes junk files, defrags your hard drives and Windows registry safely. Upon request, the GearHead expert can setup the Windows Firewall to shield against malicious software programs.



Internet Access Service:

  • Configure desktop/laptop for Internet
  • Set up and configure modem, router or range extender
  • Connect devices to wire/wireless router
  • Diagnose connection issues
  • Diagnosis speed or unstable connection issue
  • Opening or Closing Ports


Are you having problems accessing the Internet? It does not matter whether the problem is with your wire/wireless router, modem or PC. The GearHead expert can help you get back on the Internet quickly.



Windows 10 Installation Advisor:

  • Help determined customer’s computer meets Windows 10 minimum system requirements
  • Check installed application software compatibility to Windows 10
  • Check customer’s PC and peripheral device manufacturers for availability of Windows 10 compatible drivers
  • Recommend best Windows 10 edition for the customer


Windows 10 Installation Advisor - Provides quick diagnosis of PC / Laptop’s compatibility to upgrade to Windows 10.



Windows 10 Premium Support:

  • Configure new user accounts and profiles
  • Set up parental control and guest access
  • Update and configure latest software patches
  • Install Windows 10 compatible drivers for improved performance
  • Installation and setup of Software programs
  • Connect to the Internet and your home network through a wireless router
  • Use Problem Steps Recorder to capture user action and screen shots
  • Set up VPN tunnels to a remote site
  • Set up HomeGroup to share music, pictures & documents
  • Identify potential problems & alerts through Windows 10 Action Center
  • Access commonly used programs, gadgets and files through pinning, sidebar & Quick Access.
  • Create backup system image disks
  • Configure email client
  • Customization of Desktop and Settings
  • Customize the Edge browser.
  • Installing apps from Store
  • Start Menu
  • Xbox Apps
  • Continuum and Touch
  • Cortana
  • Edge browser
  • Ease of Access
  • AppLocker
  • BitLocker
  • Credential Guard
  • Device Guard


Windows 10 Premium Support is now included with our Home Support (6 or 12 or 24) plans. A GearHead expert would assist you in the configuration, update and resolution of your Windows 10 related issues. Moreover, you can continue to enjoy the benefits of unlimited technical support for your PCs and home networking devices.



* An incident support lasting up to 30 minutes.
** NETGEAR GearHead would help you upgrade the PC - with driver updates, applications and other installation. You should back up your data files, or save them to a safe location, before upgrading. Some of the PC component manufacturers may not offer updated drivers and applications which support Windows 10, Therefore, NETGEAR GearHead would not be able to guarantee your PC compatibility to Windows 10.

Customer Speak

Get the best from the
GearHead Specials:

  • One stop solution for
    home networking problems
  • 24x7 support from experts
  • Great value for money

With NETGEAR GearHead's
round-the-clock tech support, you will have complete
peace of mind.
Call 1-855-432-7432
Help is just a phone call away!

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